If you are unsatisfied with your purchase, iGroom accepts returns within 30 days of purchase which is directly purchased from iGroom (Aerosols and perfumes are excluded). If you purchased iGroom products from other resellers, please contact the resellers directly. If your return is the result of an incorrect shipment by iGroom, or damaged products, we will refund merchandise and shipping charges in the original form of tender. We will reimburse shipping charges incurred to return incorrect, damaged merchandise to iGroom. If returning merchandise for any other reason, you are required to pay all shipping charges to and from iGroom. We don’t offer refunds on any opened and used products. Our customer service will be happy to assist you.